Frequently Asked Questions
ORDERS
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Your order will be shipped within 2 working days of being placed. You will receive a tracking number so you can keep an eye on progress. Most orders take 3-5 days to deliver once they have left us.
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On the rare occasion that your print arrives damaged, please send photos of the damaged item and packaging to info@oozepapers.com
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We can currently only offer standard delivery.
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If your order status is delivered but you have not received it please let us know by emailing info@oozepapers.com and we will look into it.
ARTWORK
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We offer all prints in either 10x8, 12x16, 16x20 or A4, A3, A2.
Please contact us to arrange larger scale prints.
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All C-type photography prints are produced on premium-quality, 231gsm archival-grade fine art paper, matt finish.
All prints include a white border under artists’ discretion.
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Our prints are not signed by the artist, however they do include a authentification sticker on the reverse of the print.
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Unfortunately we currently do not offer a framing service. If you need any advice on framing please get in touch and we can share advice.
RETURNS, REFUNDS & CANCELLATIONS
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Each piece is custom printed, we are unable to accept returns.
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All sales are final, we are unable to accept a return or exchange as all pieces are custom printed.
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All cancellations and order changes must be made within 24 hours of the purchase date/time. We custom print each piece so cannot make changes once the printing process has begun.
PARTNER WITH US
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Please reach out via the about page to let us know you are interested in partnering with OOZE. We will then be in touch via email.